Customers are able to return non-damaged goods, please note that the customer is liable for shipping cost of the return. African Market Places must be notified of such returns within 1 day for perishable food and 5 days for non perishable goods of the customer receiving the goods for the return to be valid. The customers refund will be processed within 5 working days of receipt of the goods. To start the returns process, please contact African Market Places through email at [email protected].
We actively work to ensure you receive your goods in the best of condition and quality when it reaches you and this is one of the reason we use the best delivery service. However, if goods are damaged in transit or compromised in quality, African Market Places will provide the affected customer with a refund. To start the refund process, please send us a picture showing the damage through email on [email protected] and we will get the refund processed within 5 working days of receipt of the images showing the damage. Refunds will only be respected and processed if we are notified within 5 days of you receiving the damaged goods.
If in doubt on any of the above, please get in touch by email at [email protected] or using the form on our Contact us page.